How do I contact Roobet support?
Contact Roobet through Live chat support or Email support, and prepare your account details and a clear description of the problem.
Get help
24/724/7, 365 days a year
| Channel | |
|---|---|
| Live chat support | |
| Email support | |
| Safety | |
| Responsible Gambling Council | |
| ConnexOntario 1-866-531-2600 | |
On the register
| RegulatorCuraçao Gaming Authority |
|---|
| OperatorRaw Entertainment B.V. |
This site is for readers aged 19+; the operator's own age rule is in its terms.
Include the relevant transaction reference or error message so the support team can understand what happened. Keep your password and security codes private.
How can I contact support?
Roobet has Live chat support and Email support, with support hours around the clock, every day of the year.
| Contact channel | Opening hours |
|---|---|
| Live chat support | 24/7, 365 days a year |
| Email support | 24/7, 365 days a year |
Support is offered in French. Live chat can suit a conversation with follow-up questions, while email lets you set out the issue in a written message.
What should I include in my message?
A concise account of the problem helps the support team identify what needs attention. Gather these details before you write:
- Your account identifier.
- A short description of the issue.
- The date and approximate time it happened.
- The relevant transaction reference, for a payment issue.
- The text of any error message.
Include only details relevant to the issue. Never share your password, security codes or full payment card details in a support message.
Roobet
How should I describe a specific problem?
Describe the action you took, what you expected to happen and what happened instead. The useful details depend on the type of problem.
Account access
For a sign-in problem, describe the point at which access stopped and quote any error shown.
Transactions
For a deposit or withdrawal issue, give the payment method, amount, date and transaction reference. Describe the status shown in your account without including full card or banking credentials.
Gameplay
For a game issue, name the game and describe the action that led to the problem. A round reference and the time of play can help identify the event.
What happens after I contact support?
A support enquiry usually starts with an assessment of the details you provide. The team may ask follow-up questions or request information to establish account ownership.
Keep a record of your correspondence and any case reference so you can follow the same issue through. Before sharing a screenshot, remove passwords, security codes and unrelated personal information.
How can I contact this independent guide?
This guide is independent of the operator. For an enquiry about the guide itself, use the guide contact page; an account problem belongs with the operator’s support team.
Independent support
- BetGuard (Ontario), 1-833-776-7171
- Gambling Support BC (British Columbia), 1-888-795-6111
- Jeu : aide et référence (Quebec), 1 800 461-0140
- ConnexOntario, 1-866-531-2600
- AGLC Self-Exclusion Program (Alberta), 1-844-468-8034
- Responsible Gambling Council
Support questions
Does Roobet have live chat?
Yes. Roobet offers Live chat support.
Can I contact support at night?
Yes. Support hours are 24/7, 365 days a year.
Can I get support in French?
Yes. French is a support language.
Should I send my password to support?
No. Keep passwords and security codes private, even when discussing an account access problem.
What transaction details should I have ready?
Have the payment method, amount, date and transaction reference ready. Leave out full card and banking credentials.
Roobet · About Roobet